Return Policy
Refund Policy
1. Introduction
Welcome to Elysian Essence. We want you to be completely satisfied with your purchase. This Return Policy explains the terms and conditions under which we accept returns and issue refunds. Please read this policy carefully before making a purchase. By purchasing from us, you agree to the terms outlined in this Refund Policy.
2. Return Eligibility
2.1 General Return Policy
We accept returns for most items purchased from Elysian Essence within 30 days of the delivery date. To be eligible for a return, items must:
- Be in their original condition, unused, and with all original packaging and accessories.
- Not be a final sale or non-returnable item as outlined below.
2.2 Non-Returnable Items
The following items are non-returnable and non-refundable:
- Gift cards
- Items marked as “Final Sale” or “Non-Returnable” at the time of purchase
- Opened or used personal gadgets and accessories for hygiene reasons
3. How to Return an Item
To return an item, please follow these steps:
1. Contact Us: Email us at info@elysianessence.com or call +44 7459 829063 to initiate the return process and receive a Return Authorization (RA) number.
2. Prepare the Package: Securely package the item(s) you wish to return with the original receipt and RA number.
3. Ship the Item: Send the return package to the address provided in your RA instructions. You are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
4. Refund Processing
4.1 Refunds
Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear in your account, depending on your bank or credit card provider.
4.2 Restocking Fee
A restocking fee of up to 15% may apply to certain returns, particularly for opened or used items. This fee will be deducted from your refund.
5. Exchanges
If you would like to exchange an item, please return the original item following the procedure outlined above and place a new order for the desired item. Exchanges are subject to product availability.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@elysianessence.com or call at +44 7459 829063. We will arrange a replacement or issue a full refund, including return shipping costs.
7. Contact Us
If you have any questions or need assistance with a return or refund, please contact us:
Elysian Essence
Physical Address:
76 Heather Lane
West Drayton, UB7 8AR
United Kingdom
Phone: +44 7459 829063
We appreciate your business and are committed to ensuring your satisfaction with our products. Thank you for shopping with Elysian Essence.
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Feel free to adjust the contact information and other specifics to reflect your actual business details.
1. Introduction
Welcome to Elysian Essence. We want you to be completely satisfied with your purchase. This Return Policy explains the terms and conditions under which we accept returns and issue refunds. Please read this policy carefully before making a purchase. By purchasing from us, you agree to the terms outlined in this Refund Policy.
2. Return Eligibility
2.1 General Return Policy
We accept returns for most items purchased from Elysian Essence within 30 days of the delivery date. To be eligible for a return, items must:
- Be in their original condition, unused, and with all original packaging and accessories.
- Not be a final sale or non-returnable item as outlined below.
2.2 Non-Returnable Items
The following items are non-returnable and non-refundable:
- Gift cards
- Items marked as “Final Sale” or “Non-Returnable” at the time of purchase
- Opened or used personal gadgets and accessories for hygiene reasons
3. How to Return an Item
To return an item, please follow these steps:
1. Contact Us: Email us at info@elysianessence.com or call +44 7459 829063 to initiate the return process and receive a Return Authorization (RA) number.
2. Prepare the Package: Securely package the item(s) you wish to return with the original receipt and RA number.
3. Ship the Item: Send the return package to the address provided in your RA instructions. You are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
4. Refund Processing
4.1 Refunds
Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear in your account, depending on your bank or credit card provider.
4.2 Restocking Fee
A restocking fee of up to 15% may apply to certain returns, particularly for opened or used items. This fee will be deducted from your refund.
5. Exchanges
If you would like to exchange an item, please return the original item following the procedure outlined above and place a new order for the desired item. Exchanges are subject to product availability.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@elysianessence.com or call at +44 7459 829063. We will arrange a replacement or issue a full refund, including return shipping costs.
7. Contact Us
If you have any questions or need assistance with a return or refund, please contact us:
Elysian Essence
Physical Address:
76 Heather Lane
West Drayton, UB7 8AR
United Kingdom
Phone: +44 7459 829063
We appreciate your business and are committed to ensuring your satisfaction with our products. Thank you for shopping with Elysian Essence.
---
Feel free to adjust the contact information and other specifics to reflect your actual business details.