Privacy Policy

Privacy Policy

1. Introduction

Welcome to Elysian Essence. We are committed to safeguarding your privacy and ensuring a secure online experience. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website [www.elysianessence.com] or use our services. By using our website and services, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Information

When you interact with us, we may collect personal information that you provide voluntarily, including:

- Account Information: Your name, email address, phone number, and password.
- Order Information: Billing address, shipping address, payment information, and order details.
- Customer Support: Information you provide when contacting us for support or inquiries.

2.2 Non-Personal Information

We also collect non-personal information automatically through our website, including:

- Technical Data: IP address, browser type and version, operating system, and device information.
- Usage Data: Pages visited, time spent on pages, and referring website.
- Cookies and Tracking Technologies: Information about your preferences and browsing behavior.

3. How We Use Your Information

We use the information we collect for various purposes, including:

- To Process Transactions: To fulfill orders, process payments, and deliver products.
- To Improve Our Services: To analyze how our website is used and enhance our offerings.
- To Communicate with You: To provide updates about your orders, respond to inquiries, and send promotional materials if you have opted in.
- To Personalize Your Experience: To tailor our website content and advertisements to your interests.
- To Ensure Security: To protect against fraud and ensure our website's and users' safety.

4. How We Share Your Information

We may share your information in the following scenarios:

- Service Providers: With third-party vendors who assist us with payment processing, shipping, and other services.
- Legal Requirements: When required by law or to comply with legal processes or requests.
- Business Transfers: In connection with any merger, acquisition, or sale of our business assets.

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze website usage. Cookies are small data files placed on your device that help us remember your preferences and track interactions with our website. You can manage cookies through your browser settings, but disabling cookies may affect website functionality.

6. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

You have the following rights regarding your personal information:

- Access and Update: You can access and update your personal information through your account settings or by contacting us.
- Opt-Out: You can opt out of receiving promotional communications by following the unsubscribe instructions in those messages.
- Request Deletion: You may request the deletion of your personal information by contacting us. We will honor such requests as required by applicable law.

8. Children’s Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Elysian Essence
Physical Address:
76 Heather Lane
West Drayton, UB7 8AR
United Kingdom

Email: info@elysianesence.com

Phone: +44 7459 829063

Thank you for choosing Elysian Essence. We value your privacy and are committed to protecting your personal information.

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